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Customer Info

Delivery & Returns

Delivery

Once an order has been accepted all orders are dispatched within 2-3 working days and are shipped via Standard Royal Mail. Orders should be delivered to IOM/UK within 2-3 working days, Europe 3-5 working days, Rest of the World 5-14 working days. If you have not received your order by 14 days from dispatch, then please contact us.

At busy times or during periods of poor weather deliveries may be delayed. Please ensure that you order items with sufficient time to reach you.

Delivery charges are calculated during the checkout based on your country of delivery. If there is an issue with the amount of delivery charged, then we will contact you prior to dispatch of the order.

Order tracking

If an order has been sent via a trackable service, we will email you the tracking code once the order has shipped.

Returns

If you wish to cancel or return your order, then please contact us as soon as possible. You may cancel your order up to seven working days from the delivery date. To cancel an order then please contact us. Returned items should be returned in good condition and will be inspected before a refund is issued.


Please note that some items are excluded from this returns period. These include

  • CDs, DVDs or software if you've broken the seal on the wrapping
  • perishable and other items that deteriorate rapidly such as food and flowers
  • tailor-made or personalised goods
  • underwear and earrings

Faulty Items

If an item is faulty within 30 days of delivery, then please contact us. Outside of this period items with a manufacturer's warranty can be sent for repair with manufacture by contacting their service department. Please check the documentation with your item for details.

Refunds

All items will be inspected for damage before a refund can be issued.

If a refund is issued this will include the cost of the outbound postage. We will not refund the cost of returning an item to us.